Refund Policy

Last updated: 21 October 2026

Donations to The Buildyard are voluntary and the Donator and Royalty perks they unlock are delivered right away (see section 6 of our Terms of Service). Before paying you agree to that immediate delivery and acknowledge that you lose the EU 14-day right of withdrawal once the perks are delivered. We still want nobody to regret a donation, so this is what we do on top of that.

When we refund

Within 14 days, perks unused: ask within 14 days of your donation and, if you haven't used the perks it unlocked yet (no cosmetics switched on, no extra worlds created thanks to the rank), we refund it in full.
Mistakes: a donation made twice by accident, or a wrong amount, we normally refund too; tell us as soon as you notice.
Anything else is at our discretion. We look at every request fairly.
Losing access because the Community Rules were broken does not entitle you to a refund, unless mandatory law says otherwise.

How to ask

your Minecraft name,
the date and amount of the donation,
the e-mail address you entered at the Stripe checkout, or the receipt number from Stripe's e-mail.

We answer within a few days. An approved refund goes back through Stripe to the card or account you paid with; your bank usually shows it within 5 to 10 business days.

What a refund changes

The refunded amount no longer counts towards your lifetime donation total. If your total drops below a rank's threshold, your donation rank goes down to match (Royalty to Donator, or Donator removed) and the perks that came with it go too. A rank you got another way, such as Member through an application or a staff rank, is never affected.

Chargebacks

Please talk to us before disputing a payment with your bank: it is quicker for everyone. A chargeback removes the donation from your total and its perks, exactly like a refund. If the dispute is decided in our favour, the donation counts again.

Your legal rights

This policy adds to your statutory consumer rights; it doesn't limit them.

Questions about this page? Contact us via the contact details on cardycraft.com.